Service
Context Audit
Your company already knows what it needs to know. It just cannot find it.
It is in support tickets. In sales calls. In research nobody opened again. In four people's heads. In three weeks I get it out, check it, and give you one place to look.
Three weeks
The kick off is the Research Sprint session, run on your own decision.
Open the room
Week one
- Two hours with your team on the decision
- Six to eight interviews with the people who hear from customers
Read everything
Week two
- Tickets, churn, old research, your analytics
- Competitors, from their docs, not their marketing
Make it usable
Week three
- Every claim traced back to who said it
- A readout with the people who decide
What you get
One place to look
Everything in one file your team and your AI tools can actually read. Sources on every line. Yours to keep.
Where your teams disagree
Sales says one thing. Support sees another. Product assumed a third. All three written down.
What nobody knows
The holes, ranked by which decision they put at risk. I say where the evidence runs out instead of filling it in.
How competitors actually work
Read from their product docs, not their marketing. A feature nobody uses is an adoption problem, not a missing feature.
A readout and one page
A session with the people who decide, and a page they can forward.
Look before you hire me
For a renewable energy client, a sector report and three competitor libraries became a map of 87 stakeholders. They used it to decide which roles to build for first. The Transcript Analyzer shows how I turn interviews into themes: quotes, participant IDs, confidence levels. The Bias Checker is what I run on my own analysis. Both free, no account.
Details
Format
Remote. Three weeks. Part time across them.
Price
Fixed fee, quoted after the call. Never hourly.
I need from you
A sponsor, someone to book the interviews, and access to what you have.
Not included
No new customer research. No strategy deck. No review of people.
Is this your problem?
Twenty minutes on your decision and what you already have. If an audit is the wrong answer, I will say so on the call.
Book a 20-minute call