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Product Design · Usability · Enterprise SaaS

Simplifying Hybrid Working

Reserve a desk, see who is in, and decide how much office you actually need. Workspace management for teams that stopped coming in five days a week.

Year
2021 to 2022
Role
UX/UI Designer
Context
LIZ Smart Office, workspace management SaaS
Surfaces
Booker mobile app, admin web, Microsoft Teams app
Methods
Customer feedback analysis, usability fixes, iterative prototyping
Status
Shipped

The Product

LIZ lets people reserve a desk or workspace, see real-time occupancy, and pull reports on how space is used. Companies were paying for floors nobody sat on, and had no evidence either way.

My Responsibility

I worked on three parts of the product. I redesigned the workspace manager setup flow and insights page based on customer feedback, fixed usability issues in the Booker mobile app, and designed the Teams web app using the Microsoft component library.

Booker App: Simplifying the Date Picker

The Booker app is where an employee books a desk, and it was where people fell out of the flow. I focused on two components: the date picker and the tab bar.

The date picker was the worst offender. Choosing a date and time took more steps than it needed, so I cut them and made selection direct.

The tab bar was overloaded. I prioritised the core features and reduced the clutter around them.

Admin Insights: Built From Scratch

Working with the product manager, I designed an insights page for admins that did not exist before.

Bookings in advance versus real time

Two very different behaviours that were previously invisible. Planning ahead and grabbing a desk on arrival need different amounts of space held back.

No-shows

How many employees reserved a desk and did not turn up. This is the number that changes how much space a company thinks it needs.

Summary first, detail underneath

The most important figures sit at the top, so an admin can see the state of the building at a glance.

LIZ Smart Office admin booking insights dashboard
Booking insights. Behaviour, ratios and availability, with the summary figures reading first.

Teams App

The Teams app had to look and feel like Teams. I designed it with the Microsoft component library so it feels native inside the client.

LIZ Smart Office Teams app home screen with bookings and quick actions
Home. Current bookings, then the six things people do most.
LIZ Smart Office Teams app weekly bookings view
The week ahead, including home office and travel days.
LIZ Smart Office Teams app interactive floor plan
Floor plan. Availability read spatially rather than as a list.

Outcomes

  • ✓Booking flow simplified: fewer steps between opening the app and holding a desk
  • ✓Admin insights page shipped from scratch, giving space decisions an evidence base for the first time
  • ✓Teams app delivered on the Microsoft component library, native to the client it lives in
  • ✓Stakeholder expectations aligned through iterative prototyping sessions

Next project

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